Privacy Policy

Protecting your personal information matters to us. This policy explains what information we collect when you use our website (https://pixelandink.co.nz), why we collect it, and how we handle it. Any reference to “we”, “us” or “our” is to Pixel & Ink Creative Studio Limited.

We follow the New Zealand Privacy Act 2020. If you have questions about this policy, contact our Privacy Officer at hello@pixelandink.co.nz.

What information we collect

We may collect the following personal information:

• your name, email address, phone number and business name, when you fill in a contact or enquiry form;
• your IP address and general location;
• information about how you use our website, including pages visited, time on site, and device type (collected anonymously via Google Analytics); and
• any other information you choose to give us.

We only collect information that is relevant to running our business and responding to your enquiries. We don’t collect sensitive personal information and we don’t buy or source personal data from third parties.

Cookies and tracking

Our website uses cookies and similar technologies to understand how visitors use the site and to improve it. This includes:

• Google Analytics, which collects anonymous usage data; and
• the Meta Pixel (ID 174415720530041), which helps us understand the performance of our advertising.

You can adjust your browser settings to refuse cookies, though some parts of the website may not work as intended if you do.

Why we use your information

We use your personal information to:

• respond to your enquiries and provide our services;
• communicate with you about our services where you have asked us to;
• understand and improve how our website performs; and
• meet our legal and business obligations.

Sharing and offshore storage

We do not sell your personal information. We use trusted third-party providers to run our business, and some of these store or process data on servers outside New Zealand, including:

• Google (analytics);
• Meta (advertising); and
• SMTP2GO (email delivery).

Where your information is processed offshore, we take reasonable steps to ensure it is handled in line with this policy and the Privacy Act 2020. We may also disclose information where we are required or permitted to do so by law.

How long we keep your information

We keep personal information only for as long as we need it for the purposes set out in this policy, or for as long as required by law. When it is no longer needed, we take reasonable steps to securely destroy or de-identify it.

Keeping your information safe

We take reasonable steps to keep your personal information safe from loss, misuse, unauthorised access, disclosure or alteration. No method of storage or transmission over the internet is completely secure, so we cannot guarantee absolute security.

Your rights

Under the Privacy Act 2020 you have the right to ask for a copy of the personal information we hold about you, and to ask us to correct it if it is wrong. To make a request, contact our Privacy Officer at hello@pixelandink.co.nz. We may need to verify your identity before we respond.

Changes to this policy

We may update this policy from time to time. The current version will always be available on our website.

Complaints

If you are not satisfied with how we have handled your personal information, you can contact the Office of the Privacy Commissioner at www.privacy.org.nz.

Last updated: April 2026